Shipping policy

Shipping and delivery

BAILEY D BETTS dispatches frozen seafood from Australia in insulated, cold-chain packaging. This page explains how we pack, send and track your order.

Order processing

Orders are processed within 1–2 business days of cleared payment. Orders placed after 2:00 pm, at weekends or on public holidays are processed on the next business day. If an item is unexpectedly unavailable we will email you with the option to wait or cancel.

Packing and cold chain

Every order is packed with food-grade gel packs or dry ice in an insulated liner so that it stays frozen in transit. Please move your seafood to a freezer as soon as it arrives. A slight softening at the edges is normal after transit; if the product is clearly thawed or warm on arrival, follow the steps in our refund policy.

Delivery times

Metro deliveries normally arrive 2–4 business days after dispatch. Regional and remote addresses can take 4–7 business days and may depend on the carrier's cold-chain route. Delivery estimates come from the carrier and are not guaranteed dates.

Shipping rates

Shipping is calculated at checkout from the delivery address, parcel weight and the service you select. The exact amount is always shown before you confirm payment, and we do not add handling fees afterwards.

Tracking

When your parcel is dispatched you will receive a confirmation email with a tracking link where the carrier provides one. Tracking can take a few hours to activate.

Address accuracy

Please check the delivery address at checkout. If you spot an error, email us immediately — we can often correct an address before dispatch. Parcels returned to us because of an incorrect address can be resent at the cost of the second shipment.

International orders

We currently deliver within Australia only. If you are outside Australia and would like to order, contact us first so we can confirm whether delivery and import requirements can be arranged.